Luxury Hotel Administrator

Join the prestigious Grand Hyatt Jakarta as a Luxury Hotel Administrator and elevate your career in the heart of Indonesia's vibrant capital. This role offers a unique opportunity to oversee the seamless operation of a world-class hotel, ensuring unparalleled guest satisfaction and operational excellence. As part of the dynamic team at Grand Hyatt Jakarta, you will be responsible for managing day-to-day operations, coordinating with various departments, and implementing strategies to enhance the hotel's reputation and profitability.

In this role, you will work closely with the hotel's management team, front desk staff, housekeeping, and other key departments to ensure smooth operations. You will use industry-standard tools such as PMS (Property Management System), CRM (Customer Relationship Management), and ERP (Enterprise Resource Planning) systems to streamline processes and improve efficiency. Your expertise will be crucial in maintaining the hotel's high standards and delivering exceptional service to guests.

📋 Tanggung Jawab Pekerjaan

• Oversee the daily operations of the hotel, ensuring all departments run efficiently and effectively.
• Coordinate with front desk, housekeeping, and other departments to address guest concerns and ensure a seamless experience.
• Implement and monitor operational strategies to enhance the hotel's reputation and profitability.
• Manage and maintain the hotel's PMS, CRM, and ERP systems to streamline processes and improve efficiency.
• Ensure compliance with health and safety regulations, as well as industry standards.
• Conduct regular audits and inspections to maintain high standards of cleanliness and service.
• Develop and implement training programs for staff to enhance their skills and knowledge.
• Work closely with the management team to develop and execute marketing strategies to attract and retain guests.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of experience in hotel administration or a similar role in the hospitality industry.
• Proven experience in managing PMS, CRM, and ERP systems.
• Strong knowledge of hotel operations, including front office, housekeeping, and food and beverage services.
• Excellent communication and interpersonal skills to effectively manage a diverse team.
• Ability to work under pressure and meet tight deadlines in a fast-paced environment.
• Certification in hospitality management or a related field is a plus.
• Fluency in English and Bahasa Indonesia is required.

🛠️ Keahlian

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